My Virtual Pal Terms & Conditions and Privacy Policy
Privacy Policy
At My Virtual Pal, we are committed to protect the privacy and security of the personal data provided by virtual assistants (VAs) who are looking for jobs through our website. This Privacy Policy outlines how we collect, use, and safeguard your personal information.
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Information We Collect
We collect only the information you choose to give us. The MyVirtualPal website itself does not run any contact or signup forms — we do not collect names, emails, phone numbers, or payment details directly through our marketing pages.
When you book a discovery call with us, you provide your name, email address, and (optionally) your phone number through Calendly. Calendly handles that scheduling form on our behalf as a third-party processor and shares the booking details with our internal team.
If you contact our support or operations team by phone, we use RingCentral to manage and route the call. RingCentral may record the call and capture caller-ID information so we can follow up and improve our service.
Usage Information: When you visit the site we may collect non-personally-identifying technical information such as IP address, browser type, pages visited, and visit duration for analytics and security purposes.
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How We Use Your Information
We use the limited information you share with us to confirm and conduct the call or meeting you booked, to follow up on questions you asked us, to provide our virtual-assistant matching services, and to respond to your support requests.
We do not sell or rent your personal information. We do not use the information you give us to send unrelated marketing or promotional material unless you have separately opted in.
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SMS Communications & Consent
If you opt in to receive SMS / text messages from MyVirtualPal — for example by checking an opt-in box on a Calendly form or by texting our number — we will only use your mobile number to send messages directly related to the service you requested (booking confirmations, scheduling updates, support replies, account notifications).
Message frequency may vary. Message and data rates may apply. You can reply STOP to any message to opt out at any time, or HELP for assistance. You can also visit https://myvirtualpal.com or email us to opt out.
SMS consent is not shared with third parties or affiliates for marketing purposes. Your SMS opt-in and phone number are used only to communicate with you about the MyVirtualPal services you have requested.
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Email Communications
We use the email address you provide to confirm your booking, send meeting details, follow up on your inquiry, and respond to support requests. Any optional newsletter or marketing email requires a separate, clear opt-in, and you can unsubscribe at any time using the link at the bottom of any marketing email.
We do not sell or share your email address with third parties for their marketing.
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Third-Party Services We Use
Calendly — for scheduling discovery calls. When you book, Calendly receives the information you enter into its form. See https://calendly.com/privacy for Calendly's own privacy practices.
RingCentral — for business telephony and call management. When you call our number or we call you, RingCentral may capture caller-ID and call audio recordings to help us provide and improve customer support. See https://www.ringcentral.com/legal/privacy-notice.html for RingCentral's privacy notice.
We may use additional service providers (for example, analytics or email-delivery tools) strictly to operate our service. We require these vendors to handle your data confidentially and use it only for the purpose we engage them for.
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Data Sharing
We may share limited information you have given us with prospective employer clients or matched virtual assistants only to the extent necessary to facilitate the engagement you have asked us to help with.
We may disclose information when required by law, court order, or to protect our legal rights or the safety of any person. Beyond those cases, we do not sell, rent, or trade your personal information.
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Data Security
We use reasonable administrative and technical safeguards to protect your information. However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee absolute security.
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Your Rights
You have the right to ask us what information we hold about you, to correct it, to delete it, to opt out of SMS / email communications, and to withdraw any consent you have given us. To exercise any of these rights, contact us at welcome@myvirtualpal.com.
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Changes to this Policy
We may update this Privacy Policy from time to time. The updated version takes effect when posted on this page. Please review periodically.
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Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, contact us at welcome@myvirtualpal.com or by phone at (415) 869-6424.